IT Services Model: Reactive vs. Proactive

At EagleTech we take pride of having a proactive IT Service Model. Learn how to differentiate and the benefits it has for your company.

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits when EagleTech takes care of your IT needs:

Reactive

  1. An IT issue is detected

  2. You contact your IT solution provider

  3. Once you reach your IT provider, you describe the issue as you understand it.

  4. If the issue cannot be revolted via email or phone, your IT provider will need to travel to your location.

  5. Once at your location, the issue is properly diagnosed.

  6. The issu is resolved.

Proactive

  1. An RMM tool conducts oversight of your network and IT assets 24/7/365.

  2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.

  3. A centralized dashboard allows for a remote diagnosis and remediation of the issue by the appropriate technician - without disruption to your business flow!